It is inevitable that sometimes you may need to cancel or rearrange your dental appointments. We are happy to change your appointment for you but ask patients to give as much notice as possible when cancelling an appointment so we can offer it to another patient who may need urgent care. Although we understand that during an emergency, this is not always possible, non-attendance and cancellations at short notice without a valid reason deprive other patients of our services.

An appointment is considered to have been broken if any of the following occur: the patient fails to show up for the appointment, the patient appears more than 20 minutes late for a scheduled appointment or the patient calls to cancel an appointment with too little advance notice to allow that appointment time to be rescheduled with another patient

Patients who wish to cancel dental appointments must do so at least 24 hours before the appointment. If less notice is given without a valid excuse, the appointment will be considered to have been broken.  Any broken appointments will result in a cancellation or no-show fee.

We thank you for your cooperation and understanding.